Terms and Conditions

1. General Information

These Terms & Conditions apply to all purchases made through Palugada, located at: Kees van Dongensingel 10, 3544 KG, Utrecht. By placing an order on our webshop, you agree to these Terms & Conditions.

2. Products and Availability

We aim to provide accurate product descriptions, images, and stock information. However, product availability may vary. Palugada reserves the right to modify, discontinue, or update products at any time.

3. Pricing

All prices displayed on our webshop include VAT unless stated otherwise. Shipping costs are shown during checkout. Palugada reserves the right to adjust prices at any time, but confirmed orders will not be affected.

4. Orders and Contract Formation

An order is considered complete once payment has been successfully processed. Palugada may refuse or cancel an order if:

The payment cannot be verified
The product is unavailable
There is an error in pricing or description

5. Payments

Payments are processed securely through Stripe. By completing a purchase, you agree to follow Stripe's terms of service for payments.

6. Shipping and Delivery

We ship our products using Sendcloud. Delivery times are estimates and not guaranteed. Palugada is not liable for delays caused by shipping carriers.

7. Returns and Refunds

Customers have a 14-day period to return products from the date of receipt.
Products must be unused and in original packaging.
Return shipping costs are the responsibility of the customer.
Refunds will be processed within 7 days of receiving the returned item.

8. Warranty

Standard legal warranties apply to all products sold. If a product is defective upon arrival, please contact us immediately.

9. Customer Accounts

Users are responsible for maintaining the confidentiality of their account information. Palugada is not responsible for unauthorized access resulting from user negligence. We process your personal data according to our Privacy Policy.

10. Limitation of Liability

Palugada is not liable for indirect, incidental, or consequential damages resulting from the use of our services or products.

11. Intellectual Property

All content, logos, and images on this website are the property of Palugada and may not be used without written permission.

12. Force Majeure

Palugada is not responsible for failure to fulfill obligations due to events beyond our control, such as natural disasters, strikes, or supply chain disruptions.