Privacy Policy

1. Introduction

This Privacy Policy explains how Palugada handles personal data of customers and visitors of our webshop. We process personal information strictly according to the minimum requirements of applicable laws, including the GDPR (General Data Protection Regulation). We respect your privacy and only use your data when it is necessary to process and ship your order.

2. Data We Collect

We only collect information required to provide our services:

• Personal details — name, address, postal code, city
• Contact details — email address, phone number
• Order details — purchased products, order number, shipping information
• Account Details — username and encrypted password (if you create an account)
• Technical data — IP address, browser type, device information (automatically collected)

3. Purpose of Data Processing

We process personal data solely for:

• Processing and fulfilling your order
• Creating and managing your customer account
• Generating shipping labels via Sendcloud
• Processing payments through Stripe
• Legal administrative obligations

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity: to fulfill your order
• Legal obligation: for tax and administration
• Legitimate interest: for security and website improvement

5. Data Sharing

Palugada does not share personal data with third parties, except when strictly necessary to fulfill your order:

• Stripe: for processing payments
• Sendcloud: for generating shipping labels
• IT service providers: for web hosting and technical support

These parties receive only the information required for their specific tasks. We never sell or share your data for commercial purposes.

6. Data Retention

We do not store data longer than necessary:

• Financial records: 7 years (legal requirement)
• Account data: as long as your account remains active
• Technical logs: up to 12 months

7. Cookies and Tracking

Our webshop uses cookies only for:

• Functional website operation
• Shopping cart functionality
• Anonymous statistical analysis

Marketing cookies are only used with your consent.

8. Data Security

We take appropriate measures to protect your data:

• SSL encryption
• Firewalls and secure servers
• Password hashing
• Limited access to personal data for employees

9. Your Rights

You have the right to:

• Access your data
• Correct incorrect data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent (if applicable)

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Palugada
Kees van Dongensingel 10
3544 KG, Utrecht
Netherlands
Email: info@palugada.nl